In the odd occasion that any products are flawed, incorrectly delivered, misrepresented, or damaged, kindly let us know as soon as possible. Items must be returned in the best possible condition, but they do not have to be in the same condition as sold. Products should be returned as soon as possible with the original packaging, if available. Still, they will be accepted without the original packaging as long as you have taken all reasonable precautions to ensure that the products arrive without further damage or loss. If we ask you to arrange for the return of items outside of our usual pre-paid methods, we will reimburse you for the reasonable costs incurred. Any product issues must be reported to us immediately so that we and our external delivery providers can investigate them.

We will either replace the products or reimburse the cost, including any applicable delivery fees, as soon as you contact us. To determine whether to replace or refund the product, you must provide documentation proving that it was flawed, defective, or delivered incorrectly at the time of delivery, if you contact us six months or more after receiving the goods.