Shipping Policy

Medsinga is dedicated to sending your health and wellness goods in a safe, private, and quick way. If you buy something on our website, this sending Policy tells you the rules for sending and delivering that item.

Medsinga focuses on high-quality health and wellness products in the following areas:

  1. Care for Erectile Dysfunction (ED)
  2. Skin care products
  3. Treatments for hair care
  4. Gain for the eyes

We ship to the following places right now:

  1. Hong Kong
  2. Malaysia
  3. Hong Kong
  4. Philippines

1. Processing Orders

  1. After payment verification goes through successfully, all orders are handled.
  2. Orders are usually taken care of in one to two business days.
  3. Orders made on the weekend or a holiday will be processed the following business day.
  4. Some health or medical goods may need extra checks before they can be sent out.

2. Shipping Assurance

Medsinga sends packages to people in:

  1. Hong Kong,
  2. Singapore, and
  3. the Philippines

Delivery times may be different based on:

  1. Rules for shipping in your area
  2. Products are limited in some areas
  3. Coverage for the courier service
  4. Needs for clearing customs

3. Estimated times for delivery

The following are estimated shipping times:
Country/Region Estimated Delivery Time
Singapore 4–5 Business Days
Malaysia 7–9 Business Days
Hong Kong 3–6 Business Days
Philippines 4–8 Business Days

Please keep in mind that arrival times are only estimates and could change because of:

  1. Handling of customs
  2. Extra days off
  3. Problems with the weather
  4. Delays by courier
  5. Inspections by the government

4. Discrete Packaging

Your privacy is important to us at Medsinga.

All orders are sent in safe, plain packaging that doesn’t show any private information or product details on the outside.

5. Costs of shipping

When you check out, shipping costs are figured out by:

  • Place of delivery
  • Put in weight
  • Deals and promotions
  • Some orders or promotional efforts qualify for free shipping.

6. Rules for customs, duties, and imports

For shipping to other countries:

  1. Customers are in charge of following the rules and laws in their own countries about importing goods.
  2. As long as nothing else is said, the customer is responsible for any customs fees, taxes, or import charges that may apply.
  3. Medsinga is not responsible for any delays that happen because of the customs clearance process.

7. Tracking your order

After your order has been sent:

  1. An email and/or text message will be sent to confirm shipping.
  2. You will be given tracking information so you can check on the progress of your shipment at any time.

8. Deliveries that Fail

Orders may be late or sent back because:

  1. The shipping address is wrong.
  2. Attempts to deliver failed
  3. Not available customer
  4. Taxes and customs
  5. Zones where service is limited

If you send something back to us, you may have to pay extra to ship it again.

9. Damaged, wrong, or missing items

If you get:

  1. A broken product
  2. The wrong item(s)
  3. Not enough products

Please get in touch with our customer service team within 48 hours of delivery and give them:

  1. Number of the order
  2. Clear pictures of the item or package
  3. A description of the problem

Our team will look over the request and come up with a good answer.

10. Get in Touch

If you need help with shipping or arrival, please contact:

Medsinga Customer Service

Email: support@medsinga.com.

Website : www.medsinga.com

Note: You agree to our Terms & Conditions and this Shipping Policy when you place an order on Medsinga.
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