Privacy Policy

1. Information We Collect

According to the PDPA, “personal data” is any information, true or false, about a person who can be recognised from that information or from that information and other information that a business has or is likely to have access to. If you give us your information, use our website, talk to us, or try to make a purchase, Noah gets that information. We might get or collect personal information about you, such as, but not limited to

A. Information You Provide

Name
Email address
Shipping address
Phone number (optional)
Payment information (processed securely via third-party gateways)
Order history or inquiries

B. Automatically Collected Data

IP address
Device/browser type
Referral source (e.g., Google, Facebook)
Pages visited and time on site
Cookies and usage data (see Cookie Policy below)

Some websites and social media sites, like Facebook, Instagram, Twitter, and others, are run by third parties. If you use those sites and choose to link your profile on our website to your profile on those other websites or social media sites, we may get information about you from those third parties.

2. How We Use Your Data

We only use the information you give us to complete your orders and make your shopping experience better.

In particular:

To handle your goods and send them out
To offer good service
To send reminders about orders and track them
Emails with ads will only be sent if you agree.
To make websites run faster and make your viewing more personal
To follow through with legal responsibilities
Our company does not rent, sell, or give your private data to outside groups for business reasons.

Once you permit us to use your information for marketing purposes, we may send you marketing, advertising, and promotional materials and/or documents about products, services, and/or third party organisations may be selling, marketing, offering, organising, getting involved in, or promoting, whether the products, services, or events exist now or in the future. This includes products, services, and/or events of third-party organisations that we may work with, such as healthcare providers.

storing, maintaining, and backing up your data, whether in Singapore or somewhere else (for example, in case of a disaster);

To take care of the safety and security of our building, our customers, our employees, and/or guests to our building; to handle and go through disciplinary, security, crime prevention, and/or quality assurance processes, matters, and/or plans. In addition to what has already been said, we want to make you aware that if there are surveillance cameras installed at our premises and/or offices, either now or in the future, they will only be used for safety, security, training, and preventing crime. You agree that these cameras will collect your data, which we will then process.

Repairing and improving our IT and business systems and infrastructure, as well as checking and adding to them.

Drawing up reports about your transaction(s) and/or transactions that we or a healthcare provider have with our customers

Overseeing, assisting, processing, and/or taking part in any deals or activities you carry out on the Website or a Healthcare Provider’s website or mobile app;

following your instructions and/or making them easier to carry out or answering any question given by (or supposedly given by) you or someone on your behalf;

Getting in touch with you or writing to you by phone, voice call, text message, fax message, email, or mail for one or more of the reasons listed here. You agree and understand that this kind of contact from us could happen by mailing you letters, documents, or notices, which could require us to share some personal information about you in order to deliver them, as well as on the outside of envelopes and mail packages.

3. Data Security

Your information is stored securely using:

SSL encryption for all site traffic
Secure third-party payment processing (we do not store credit card details)
Firewall-protected hosting and malware monitoring
Data access restricted to authorized personnel only.

4. Cookies & Tracking Technologies

We might use cookies to tell you apart from other people who use the Website.

A cookie is a text and number file that we put on your browser or on your computer or other device’s hard drive.
In your computer settings, you can stop cookies from working or turn them off.
Log-in cookies help us remember who you are after you log in so that your experience is smooth.
We might use session cookies to keep track of you as you go from page to page and to remember what you type in so you don’t have to type it in all the time.
Google tracking, which is one of the most popular and reliable web tracking tools, may be used on our website. This will help us figure out how you use the website and how we can make it better for you. These cookies may keep track of things like how long you stay on the website and which pages you visit so that we can keep making content that is interesting.
If you keep using the website, you agree to the above-mentioned use of cookies on the website. Please keep in mind, though, that we don’t control the cookies that other sites use.
Visit www.allaboutcookies.org to learn more about the different kinds of cookies and how they work.

5. International Data Transfers

Your information may be kept or processed on safe servers outside of Singapore even though the website is based in Singapore. We follow all of the rules set out in the Personal Data Protection Act (PDPA) for safely handling this kind of information.

6. Email & SMS Communication

Using Email and SMS to Talk

We may send you:

Links to track your order and order confirmations
Important changes to products or safety
Special deals (only if you registered)

You can stop getting advertising emails at any time by clicking on the link at the bottom of the email.

7. Your Rights Under PDPA

It’s your right to:

Ask to see your data. Ask to have your information changed or deleted
Get out of agreeing to sell to you

Write to the Personal Data Protection Commission (PDPC) and make a complaint.

8. Who Has Access to Your Data

The only people who can see the minimum amount of information needed to fill your order are authorised Medsinga staff and safe partners, such as payment processors and logistics providers.

We don’t give your information to advertising or other people who aren’t connected to us.

9. WPolicy Updates

We may change this Privacy Policy from time to time to reflect changes in the law or how we do business. When we do, we’ll let you know by email or a banner on the page.

Last changed on July 16, 2025

10. Connect With Us

If you have concerns about this policy or your information, please get in touch with:

Send email to privacy@medsinga.com.

Medsinga Pharmacy, Singapore (only online) is the business address.

Call: For safety reasons, only available upon request